Dotin - core-banking provider for 7 banks
Emergency Banking PWA Product Leadership
How product leadership restored five critical banking flows in seven days for mobile banking customers, then reached full feature parity in three months.
Problem, role, and approach
- Problem
- Mobile banking apps for 40M+ users were pulled from the app stores overnight due to sanctions, locking customers out of every mobile feature.
- Role
- Internet Bank Product Owner. Assembled and directed a cross-functional emergency team under acute time pressure.
- Approach
- Scoped the five most critical banking flows, shipped them as a Progressive Web App in seven days, then drove the roadmap to full mobile feature parity.
Decisions
- Prioritized five critical banking flows instead of attempting immediate full parity.
- Used a Progressive Web App to restore mobile access outside the app stores.
Architecture
- Progressive Web App delivery path for the first five critical banking flows.
- Roadmap from the emergency release to full mobile feature parity.
Evaluation
- End-customer satisfaction measured at 74% after relaunch.
Failure modes
- Loss of app-store distribution removed customer access to existing mobile applications.
Tradeoffs
- Narrowing the first release to five critical flows traded feature breadth for a seven-day restoration window.
Evidence
- Five critical banking features restored in seven days.
- Full mobile parity reached within three months.
- 74% end-customer satisfaction after relaunch.
Employer value
Evidence of crisis prioritization, cross-functional direction, and staged delivery for a high-scale regulated product.